FAQ

What does 'd' mean following a fabric number?What does 'd' mean following a fabric number?I don’t see pricing or ordering ability – how do I place a retail order?I don’t see pricing or ordering ability – how do I place a B2B wholesale order?How long does a wholesale order take once it's placed?My handle is broken, how do I fix it?What is the difference between 600d and 1,000d?What is the difference between 600d and 1,000d?What is your most popular bag?What is your most popular bag?What is your most popular bag?Is chill-n-go, Inc. a member of ASI or PPAI?What is the cost of embroidery?What is the cost of embroidery?Do you offer any type of prototyping services? Proofing – what are the options/requirements for new or re-orders?Proofing – what are the options/requirements for new or re-orders?Do you offer a warranty?Do you offer a warranty?Do you offer a warranty?Do you offer a warranty?Do you offer a warranty?Do you offer a warranty?Do you offer order fulfillment?Do you offer order fulfillment?Is drop shipping available?Is drop shipping available?What is the policy on tagging and labeling of the products?What is the policy on tagging and labeling of the products?What are your wholesale account payment terms?How do you ship wholesale orders?Are there order minimums?How do I fix a broken wheel?How much time does embroidery add to the process?What is your cancellation and/or order change policy?What is your cancellation and/or order change policy?What is your cancellation and/or order change policy?How do I retro-fit the new WOW bag wheel assembly to my older WOW bag?How do I retro-fit the new WOW bag wheel assembly to my older WOW bag?How do I retro-fit the new WOW bag wheel assembly to my older WOW bag?

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Call us at (800) 323-5013

Questions

Please don't hesitate to ask us:

  • Phone : (800) 323-5013
  • Phone : (916) 631-0102
  • International: +1 916 631-0102

Plant and Office Location:

3600 Sunrise Boulevard, #2
Rancho Cordova, CA 95742

Plant Hours:

Monday through Friday
7:30 am to 4:00 pm PST